Do you have doubts about Lowe’s return policy? Is the return policy for lowe’s will change in this new year, 2023?
If you purchased any items at lowe’s store & looking to return them, this guide will help you return them without any problem.
If you lost the receipt, you could still return the lowe’s item quickly. This “Lowes Return Policy” guide will help solve the confusion. Before buying any items at the Lowe’s store or Lowes.Com, you need to know a piece of information.
Lowes Return Policy
Lowes’s return policy states that you can exchange or return the item within 90 days for most of the items. Remember that the item must be new or unused with proof of purchase.
Note: You get the payment for the return within seven business days.
Return Policy Details:
|Return Period||Within 90 Days|
|Exceptions||Major appliances & specific outdoor power equipment|
|Return Method||Online or In-store|
|Exchange Period:||90 Days|
|Exchange Method:||Online or In-store|
|Refund Time:||7-10 business days|
|Method For Refund:||Original payment method|
|Extended For Holiday Returns||Yes|
How To Return The Lowe’s Item? – Steps To Follow
You get a prepaid merchandise return slip when you buy an item at Lowes.com. So, to initiate the return, please go through the slip.
- Take the item & pack it in the sturdy shipping package.
- Don’t forget to include a prepaid return slip.
- Also include the manuals, accessories & manufacturer’s original packing materials.
- Now, include the prepaid return slip.
- On your shipment, please place the enclosed shipping label.
- Now, through the local parcel carrier, mail the shipment, and drop it off at your nearest lowe’s store. (Store Locator).
Important: Shipping charges for the exchange or return must be borne by the customers; those are not refundable.
How To Return Items If You Bought At Local Lowe’s Store?
|Mode of payment||Original Receipt||Required at the time of return|
|MyLowe’s card/credit card||Not required||MyLowe’s card/credit card|
|Cash/check||Not required||Your phone number(if you provided it at the time of checkout)|
Other Type Of Returns:
For other types of returns, you must have a receipt or invoice. Call this number (1-800-445-6937) for the instructions on the return.
While returning, don’t forget to include accessories and manuals in them.
For Online Buying & Delivery By Mail:
Expectations Of Return Policy
Return policies for different items or products have different exceptions. In addition, the return conditions are different for different products. For example, they are lowes plant return policy, lowes paint return policy, lowes appliance return policy, etc.
30 Day Returns
Some products or items have less return or exchange window, which is just 30 days. Moreover, the items with less duration (30-day returns) of return policy must have original receipts and the original packaging.
Outdoor Power Equipment: Chainsaws, Trimmers, Generators, Mowers, Blowers, etc.
Major Appliances: Refrigerators, ranges, dishwashers, dryers, washers, hoods, & some microwaves, etc.
Winter Holiday Items
All the winter holiday items should be returned before December 26 of the same season.
Items with Hazardous materials or Lithium batteries.
Items with these categories must be returned only at the local store. For safety reasons, it must not be returned through the mail.
Lowe’s Gift Cards
|Lowe’s Gift Cards||Required||Only replacement is given|
|Stolen||Original Receipt||Remaining Balance Amount|
|Lost||Original Receipt||Remaining balance Amount|
|Third-Party Gift Cards (Visa/Mastercard)||Not Applicable||Not Returnable|
Frequently Asked Questions
Call Lowe’s customer service at 18004456937 and the Pro desk at 18445694776. They are open for calls from 8:30 AM To 07:00 PM (EST), 7 Days a Week.
For product warranty information, you can visit the specific manufacturer’s website.
Yes, you can retrieve your receipt in many ways using my lowes card, account number, original credit card, or by your phone number.
To get the return, you must visit the local Lowe’s store.
Lowe’s Survey 2023: All lowe’s customers had a great chance to win a $500 cash prize; visit the www.lowes.com/survey website & share your feedback.
Based on the article, I hope you got the complete information with a clear explanation. If you have any doubts, comment below.